Help & Support

Everything you need to know about Social Tracker

Quick Start Guide

  1. 1
    Sign up for an account using your email address
  2. 2
    Verify your email by clicking the link sent to your inbox
  3. 3
    Add pages by clicking "Add Page", selecting Instagram or YouTube, and entering the username
  4. 4
    View analytics by clicking on any page card to see detailed insights, growth charts, and page value
  5. 5
    Explore features like competitor tracking, page comparison, goals, and custom pricing (Premium features)

Key Features

Multi-Platform Tracking

Track Instagram and YouTube accounts in one dashboard. Filter by platform, switch between grid and list views, and sort by any metric.

Page Valuation & Revenue

Automatically calculate page values ($10 per 1K Instagram followers, $15 per 1K YouTube subscribers) or set custom prices. For YouTube, track estimated revenue from views with daily, monthly, and yearly projections (Premium).

Network Analytics

Get comprehensive network-wide insights including total followers/subscribers, growth trends, top performers, and platform-specific metrics. For YouTube, see total views and estimated revenue.

Competitor Tracking

Monitor competitor pages separately from your own with platform-specific metrics. Track Instagram posts per day and follower gains, or YouTube uploads, views, and revenue (Premium feature).

Visual Page Comparison

Compare multiple pages side-by-side with interactive growth charts, winner indicators, and detailed metrics. Switch between card and table views (Premium feature).

Goals & Targets

Set follower and post goals for each page. Track progress with visual indicators and get notified when you reach targets (Premium).

Tags & Organization

Organize pages with custom tags and add notes for better management and context (Premium feature).

Milestone Alerts

Get email and in-app notifications when you hit follower or post milestones. Never miss a celebration!

Data Export

Export all your page data to CSV format for analysis, reporting, or backup (Premium feature).

API Access

Programmatic access to your data via REST API endpoints. Perfect for integrations, custom dashboards, or automation (Premium feature).

Webhooks & Automation

Receive real-time notifications via webhooks when milestones are achieved or other events occur. Integrate with your existing systems (Premium feature).

Scheduled Reports

Automatically send analytics reports via email, Slack, or Discord on a schedule you define. Daily, weekly, or monthly reports (Premium feature).

Network Overview

See your entire network at a glance with total followers, growth summaries, network value, and top performers.

Historical Data

View follower growth trends over time with interactive charts. Free users get 30 days, Premium gets unlimited history.

Premium Features

Unlock unlimited pages, advanced analytics, competitor tracking, page comparison, custom pricing, and more with Premium.

Frequently Asked Questions

What platforms can I track?

You can track Instagram and YouTube accounts. Use the platform filter on your dashboard to view pages by platform. Both platforms support full analytics including follower/subscriber tracking, growth metrics, and historical data.

How do I add a page to track?

Click the "Add Page" button on your dashboard, select the platform (Instagram or YouTube), enter the username (without @), and click Add. The page will be added and data will be fetched automatically.

How is page value calculated?

By default, Instagram pages are valued at $10 per 1,000 followers, and YouTube pages at $15 per 1,000 subscribers. You can set a custom price for any page in the page details modal. The network value shows the total worth of all your tracked pages.

How often is data updated?

Data is automatically updated every 24 hours. Free users can manually refresh once per hour, while Premium users can refresh every 15 minutes. Use the Refresh button on each page card.

What is the difference between Free and Premium?

Free tier allows tracking up to 3 pages with basic analytics, 30 days of historical data, and YouTube total revenue estimates. Premium includes unlimited pages, AI-powered analytics & insights (individual pages and network-wide), growth predictions, content recommendations, advanced analytics, competitor tracking, page comparison, YouTube revenue projections (daily/monthly/yearly), custom pricing, goals & targets, tags, notes, data export, API access for programmatic data retrieval, webhooks for milestone events and automation, scheduled reports via email/Slack/Discord, and faster refresh rates.

Can I track private accounts?

No, we can only track public Instagram and YouTube accounts. Private accounts require authentication and cannot be tracked.

What data is tracked?

For Instagram: follower count, post count, growth metrics, and historical data. For YouTube: subscriber count, video count, total views, account creation date, growth metrics, and historical data. YouTube pages also support revenue calculations if monetized.

What are AI-powered analytics?

AI-powered analytics (Premium) provide intelligent insights for your pages including growth predictions (30-day and 90-day forecasts), content recommendations, performance analysis (strengths, weaknesses, opportunities), trend identification, and actionable recommendations. You get both individual page insights and network-wide AI analysis that aggregates insights across all your pages.

How do competitor tracking and page comparison work?

Competitor tracking (Premium) lets you monitor competitor pages separately from your own, with platform-specific metrics. For Instagram, track posts per day and follower gains. For YouTube, track uploads, total views, and estimated revenue. Click any competitor to view their detailed analytics and AI insights. Page comparison (Premium) allows you to select multiple pages and compare them with visual growth charts, winner indicators, AI insights side-by-side, and detailed metrics in both card and table views.

Can I export my data?

Yes! Premium users can export their page data to CSV format. Click the "Export" button on your dashboard to download all your pages and metrics. Premium users also have access to API endpoints for programmatic data retrieval.

What are API keys and how do I use them?

API keys (Premium) allow you to programmatically access your data through REST API endpoints. Create an API key in Settings, then use it with the Authorization header (Bearer token) to fetch accounts, snapshots, and other data. Perfect for integrations, custom dashboards, or automation.

How do webhooks work?

Webhooks (Premium) allow you to receive real-time notifications when events occur, such as milestone achievements. Create a webhook in Settings with your endpoint URL and select event types. We'll send POST requests with signed payloads to your endpoint when events trigger.

Can I schedule automated reports?

Yes! Premium users can create scheduled reports that automatically send analytics summaries via email, Slack, or Discord. Configure daily, weekly, or monthly reports with custom recipients and time schedules in Settings.

How does YouTube revenue tracking work?

For monetized YouTube channels, we calculate estimated revenue based on total views ($0.15-$0.30 per 2,000 engaged views). Premium users can see daily, monthly, and yearly revenue projections. You can mark channels as monetized in the page details modal.

What metrics are shown for competitors?

For Instagram competitors: followers, total posts, posts per day, 24h growth, and account creation date. For YouTube competitors: subscribers, total videos, total views, estimated total revenue, estimated monthly revenue, and account creation date. Click any competitor to view detailed analytics, growth charts, and AI-powered insights (Premium).

What are milestone alerts?

Milestone alerts notify you via email and in-app popup when your pages hit follower or post milestones (e.g., 10K, 50K, 100K followers). Milestones are automatically checked and won't trigger for already-achieved milestones when adding new pages.

How do goals and targets work?

Premium users can set follower and post goals for each page. Track your progress with visual progress bars and get notified when you reach your targets.

Can I organize my pages with tags?

Yes! Premium users can add tags to organize pages (e.g., "brand", "personal", "business"). You can also add notes to each page for additional context.

How do I verify my email?

After signing up, check your email inbox for a verification link. Click the link to verify your email. You can resend the verification email from the banner on your dashboard if needed.

What if I can't find a page?

Make sure you're entering the exact username (without @) and selecting the correct platform. The account must be public and exist. If issues persist, the account may be temporarily unavailable or the username may have changed.

How do I delete my account?

Go to Settings, scroll to the "Delete Account" section, enter your password, and confirm deletion. This action cannot be undone and will delete all your data permanently.

How do I upgrade to Premium?

Click "Upgrade to Premium" in the navigation or visit the Pricing page. Choose monthly or yearly billing, complete checkout via Stripe, and your account will be upgraded immediately.

How does the referral program work?

Share your unique referral code with friends. When they sign up using your code, both you and your friend receive 7 days of Premium access! You can find your referral code in Settings. Track your referrals and rewards in the Referral Program section.

Can I use bulk actions to manage multiple pages?

Yes! Premium users can select multiple pages and perform bulk actions like refreshing data or deleting pages. Select pages using the checkboxes, then use the bulk actions toolbar that appears.

What export formats are available?

Premium users can export their page data in CSV or JSON format. CSV is great for spreadsheets and analysis, while JSON is perfect for developers and integrations. Use the Export button on your dashboard.

How do I use the onboarding tour?

New users automatically see an onboarding tour when they first log in. The tour guides you through key features like adding pages, viewing analytics, and using the dashboard. You can skip it anytime, and it won't show again once completed.

What performance optimizations are in place?

We use lazy loading for heavy components, image optimization, code splitting, and efficient database queries. The app is designed to load quickly and perform well even with many tracked pages.

How do I refresh multiple pages at once?

Premium users can select multiple pages using checkboxes, then click "Refresh" in the bulk actions toolbar. This refreshes all selected pages simultaneously, saving you time.

Can I export data for specific pages only?

Yes! When exporting, you can select specific pages to include in the export. Unselected pages will be excluded from the CSV or JSON file.

Still Need Help?

If you can't find what you're looking for, feel free to reach out.

Contact Support

socialtracker.us@gmail.com